Born in Chester on 19 August 1988, I currently reside in Sheffield
Sheffield Hallam University, 2008-2013
MA Industrial Design, Merit
BA (Hons) Product Design, 2.1
Computer Aided Manufacturing
Sage 50 Accounts
Technical Support Adviser 3 November 2014 - 1 May 2017
Customer Advocates (Social Media) 1 May 2017 - Future
My duties include assisting customers with a wide range of enquiries regarding their Plusnet accounts, administrating customer account details using a range of IT systems, responding to online customer enquiries, working process flows and diagnosing broadband issues to get our customers back online and ensuring that the Plusnet workplace remains fun, relaxed and friendly!
Master Grill, 25 September 2014 - 17 October 2014
Office Administrator, Designer and Tech Support (Wallasey)
A part time job at my family business where my duties are data input, keeping manual cash records, dealing with enquiries, attending site surveys, providing IT support when necessary, assisting in the design & maintenance of the business website and selling catering equipment to potential customers.
Utility Warehouse, 4 July 2014 - 10 October 2014
Authorised Distributor (Sheffield)
This was a part time job where I sold the company's services to family and friends in my spare time.
KNOWHOW Contact Centre, 18 November 2013 - 6 December 2013
Customer Complaints Correspondent (Sheffield)
This was a full time, seasonal job in a high pressure environment where I provided great customer service, applying a high level of diligence and perfectionism to the role. This also gave me the opportunity to demonstrate my leadership abilities within my team.
Domino's Pizza, 10 September 2013 - 26 October 2013
Pizza Courier (Sheffield)
This was a part-time job in a high pressure environment where punctuality, reliability and self-initiative were all essential qualities as well as delivering outstanding customer service.